Operational Technology

Benchmarks from the Operational Technology (OT) survey.

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ServiceNow OT usage

How organizations use the ServiceNow OT module.

CMDB population method

How organizations populate the CMDB with OT resources.

Alternative OT tracking

How organizations track OT today (without the OT module).

CMDB-population challenges

Share of respondents rating each challenge severe (4 or 5 on a 1–5 scale).

Overall OT challenges

Share of respondents rating each challenge severe (4 or 5 on a 1–5 scale).