ServiceNow OT usage
How organizations use the ServiceNow OT module.
Key Takeaways
- ServiceNow OT adoption remains at an early stage, with only 24% of organizations currently using at least one OT module and 19% using multiple OT modules.
- A notable portion of respondents are still outside active OT adoption, with 19% reporting no awareness of ServiceNow OT capabilities and 14% only exploring potential use cases.
- The findings suggest that awareness and organizational readiness continue to be major barriers to broader OT adoption and operationalization.
- Organizations already using multiple OT modules appear to be moving toward more mature operational visibility, governance alignment, and IT/OT integration capabilities.
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