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How your organization adopts ServiceNow OT and tracks OT assets.
Does your organization use ServiceNow OT?
If yes, how does your organization populate the CMDB with OT resources?
If no, how is your organization tracking OT today?
Rank each challenge from 1 (not a challenge) to 5 (major challenge).
Network connectivity
Security
Coordination
Access
Integrating with data sources
Manual data collection
Resource availability
Converting data from IT to OT
Governance, ownership & responsibilities
Segregating IT from OT
ITSM processes and resolution times
Data and reporting
Understanding component interactions
Understanding OT process flows
Data accuracy and maintenance
Identifying security vulnerabilities
Manufacturing process maturity, ISA-95 and Purdue adoption.
How mature are manufacturing processes related to OT in your organization?
How well implemented are manufacturing processes related to OT?
Does your organization utilize the ISA-95 framework for OT?
If ISA-95 is implemented within the organization, how is it implemented?
Does your organization utilize Purdue levels for OT?
If yes, does your organization track Purdue levels in the CMDB?
What would you say was the leading factor for introducing ISA-95 in your organization?
Strategic importance and governance structure for OT.
How important is OT in your organization's overall corporate digital transformation strategy?
Does your organization have a formal governance structure for OT at the company/corporate level?
Does your organization have a formal governance structure for OT at the site level?
Are responsibilities assigned across ISA-95 levels?
Who is responsible for maintaining OT data?
To what extent is OT formally recognized and defined in your organization?
How OT and IT are distinguished and managed.
Are OT and IT boundaries clearly distinguished and managed?
If you make a distinction between OT and IT, how do you separate the two in the CMDB?
How is CI data displayed for stakeholders within OT in the CMDB?
Metrics, business value, and priorities for the next 2–3 years.
Are there metrics or KPIs in place to measure OT performance and availability?
Does your organization measure the business value of OT?
What are your organization's top priorities for OT in the next 2–3 years?
