This benchmark explores how organizations implement and develop the ServiceNow CSDM across different parts of the data model. It examines how organizations structure services, applications, and technical components to support service-oriented IT operations. The benchmark aims to identify adoption trends, maturity levels, and roadmap priorities across industries. By analyzing real implementation data, it provides insights into how organizations evolve their CSDM journey and which areas receive the most focus.
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Maturity metrics by CSDM area. Use the tabs below to switch between areas and see the charts for each.
