Independent IT benchmarks built on real-world research
We help organizations understand where they stand across IT operations, service management, and reliability.
We collect and analyze operational data from real IT environments across industries and maturity levels, focusing on how organizations actually implement and run their systems. This data is transformed into independent benchmarks and research that help teams understand their current position and make informed, evidence-based decisions.
Benchmarking built on real-world research
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Years of focused IT operations and service management research
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Enterprise environments analyzed across multiple industries
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Benchmark categories covering ITOM, CMDB, CSDM, DORA, and OT
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Industries represented in the benchmark dataset
Go deeper with your Service Mapping data
This comparison toolkit offers peer-to-peer access, data explorers, and research insights to help validate your current state and benchmark across key dimensions.