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DORA Maturity Index

Benchmarks from the DORA Maturity 2026 survey.

This benchmark examines how organizations in regulated industries are implementing DORA (Digital Operational Resilience Act) requirements using ServiceNow. It covers CIF identification and classification, CMDB data quality, DORA Registry setup, incident reporting workflows, governance accountability, and skills readiness. The goal is to understand how far organizations have progressed in aligning their ServiceNow platform with DORA obligations.

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CIF Identification Progress

How far has your organization progressed in identifying and formally registering Critical or Important Functions (CIFs)?

CIFs Registered in ServiceNow

Are Critical Functions registered in ServiceNow?

CIF Ownership

Who is primarily responsible for identifying Critical or Important Functions? Respondents could select multiple owners.

CIF Classification Framework

Has a formal classification framework (critical / high / medium / low) been defined for CIFs?