Back to DORA Maturity Index

Third-Party Dependency Mapping

Have third-party dependencies for CIFs been mapped in ServiceNow?

Key Takeaways

  • The majority of organizations have not yet mapped third-party dependencies for their Critical or Important Functions (CIFs) in ServiceNow.
  • A smaller group have only partially completed dependency mapping, while very few report fully mapped third-party relationships.
  • The results highlight that end-to-end third-party dependency visibility remains a significant gap in achieving DORA compliance and operational resilience.

Compare your company

Take the DORA Maturity Index survey to compare your organization's third-party dependency mapping maturity with benchmark data.

Take the survey