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Progress in identifying, registering, and classifying Critical or Important Functions (CIFs).
How far has your organization progressed in identifying and formally registering Critical or Important Functions (CIFs)?
Are the Critical Functions within your organisation registered in ServiceNow?
Who is primarily responsible for identifying Critical or Important Functions (CIFs)?
Have you defined a formal classification framework for Critical or Important Functions (CIFs)?
Have you mapped third-party dependencies for your Critical or Important Functions (CIFs) in ServiceNow?
ServiceNow module adoption, CMDB data quality, and integration with discovery and BCM practices.
Which ServiceNow modules do you currently use for DORA compliance?
How would you rate the data quality of your CMDB, specifically in relation to the mapping of Critical or Important Functions (CIFs)?
Do you use ServiceNow Discovery or Service Mapping to map dependencies of your Critical or Important Functions (CIFs)?
How integrated are your BCM practices within ServiceNow, is there a link to the criticality of the CIFs?
Do you use CMDB health dashboards or metrics to monitor data quality?
Status of your DORA Registry of Information and automation maturity for registry maintenance and reporting.
Has your organization established a DORA Registry of Information for critical ICT services and dependencies?
How automated is the maintenance of your DORA Registry?
How automated is your DORA regulatory reporting?
Incident workflows, service ownership, review cadence, and overall maturity indicators.
Do you have defined incident workflows for major incidents linked to Critical or Important Functions (CIFs)?
Are major incidents linked to Critical or Important Functions (CIFs) in ServiceNow?
Have Service Owners been formally assigned for each Critical or Important Function?
Are Service Owners actively accountable for maintaining CIF data quality in ServiceNow?
How frequently do you review and update CIF data in ServiceNow?
How often do business and IT priorities misalign in your DORA implementation?
How significant is the skills gap in DORA-related knowledge within your organization?
Are there integration gaps between your DORA-related systems (e.g. CMDB, BCM, IRM)?
