Service Owners Exist
Does your organization have Service Owners responsible for mapping services in the CMDB?
Key Takeaways
- The majority of organizations do not have designated Service Owners responsible for service mapping in the CMDB, indicating a significant governance gap.
- A smaller group report having assigned Service Owners, supporting clearer ownership and accountability for CMDB data.
- The findings suggest that strengthening service ownership is a key enabler for improving CMDB quality, service mapping, and DORA compliance.
Compare your company
Take the DORA Maturity Index survey to compare your organization's service ownership practices with benchmark data.
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