Process Owner Accountability
Are critical process owners formally accountable for keeping ServiceNow data up to date?
Key Takeaways
- The majority of organizations do not hold process owners formally accountable for keeping ServiceNow data up to date, highlighting a key governance gap.
- Only a small number have established full accountability, while a smaller group report partial ownership responsibilities.
- The findings suggest that stronger process owner accountability is needed to improve CMDB data quality, governance, and long-term DORA compliance.
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Take the DORA Maturity Index survey to compare your organization's process owner accountability with benchmark data.
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