Major Incidents Linked to CIFs
Are major incidents tracked in ServiceNow with links to CIFs and regulatory reporting obligations?
Key Takeaways
- Around half of organizations track major ICT incidents in ServiceNow with links to Critical or Important Functions (CIFs) and regulatory reporting obligations.
- A significant portion do not yet link major incidents to CIFs, limiting traceability and regulatory reporting readiness.
- The findings suggest that while many organizations have established incident-to-CIF traceability, broader adoption is needed to strengthen DORA compliance and end-to-end incident governance.
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