Integration Gaps Between ServiceNow Modules
Are there integration gaps between ServiceNow modules (ITOM, CMDB, BCM, Contract Management) affecting DORA compliance?
Key Takeaways
- The majority of organizations report integration gaps between ServiceNow modules, indicating that disconnected workflows remain a major barrier to DORA compliance.
- Only a small number report no significant integration challenges, suggesting that seamless module integration is still uncommon.
- The findings highlight the need for stronger integration across ITOM, CMDB, BCM, IRM/GRC, and Contract Management to enable end-to-end governance and operational resilience.
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