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CIFs Registered in ServiceNow

Are Critical Functions registered in ServiceNow?

Key Takeaways

  • The majority of organizations have not yet registered their Critical or Important Functions (CIFs) in ServiceNow, indicating that this remains a major gap in DORA implementation.
  • A smaller share have fully registered their CIFs, with a similar proportion currently in the process of doing so.
  • The findings suggest that many organizations still need to strengthen ServiceNow adoption to establish a centralized and compliant record of critical functions.

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