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Types of Service Offerings in CSDM

Share of respondents by offering type (as % of total respondents).

Key Takeaways

  • Business-oriented service offerings are becoming the dominant structure, reflecting a shift toward value-driven service management.
  • Technical and internal service models remain important, especially in operationally focused organizations.
  • More advanced multi-team and globalized service structures are still relatively uncommon.
  • Many organizations are still transitioning from technical service definitions toward business-aligned service portfolios.

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