Types of Service Offerings in CSDM
Share of respondents by offering type (as % of total respondents).
Key Takeaways
- Business-oriented service offerings are becoming the dominant structure, reflecting a shift toward value-driven service management.
- Technical and internal service models remain important, especially in operationally focused organizations.
- More advanced multi-team and globalized service structures are still relatively uncommon.
- Many organizations are still transitioning from technical service definitions toward business-aligned service portfolios.
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