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Methods/Tools Used to Model Services in CSDM

Share of respondents using each method (as % of total respondents).

Key Takeaways

  • Manual CMDB updates continue to dominate service modeling practices, indicating limited automation maturity.
  • Structured modeling approaches such as service mapping and catalog-driven methods are gaining traction but are not yet standard.
  • Automated workflows remain relatively uncommon, highlighting operational scalability challenges.
  • A notable portion of organizations still lack a standardized modeling approach altogether.

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