Operational Team Responsibilities in CSDM
Share of respondents by ops team responsibility (as % of total respondents).
Key Takeaways
- Operational teams primarily focus on CMDB data integrity and governance reporting.
- Service lifecycle governance and change-related responsibilities play a secondary role.
- Operational governance remains more data-centric than service-centric.
- Responsibility allocation varies substantially between organizations, indicating inconsistent governance operating models.
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