Operating Model for Services & CSDM
Distribution of operating models (as % of total respondents).
Key Takeaways
- Hybrid operating models are the prevailing approach, balancing centralized governance with distributed execution.
- Fully centralized models remain common where standardization and compliance are priorities.
- Decentralized governance structures are less mature and less widely adopted.
- Organizations appear to favor flexible governance structures that can scale across teams and services.
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