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Business Role in CSDM and Service Governance

Share of respondents by business responsibility (as % of total respondents).

Key Takeaways

  • Many organizations report limited or no active business participation in CSDM governance.
  • Executive involvement exists primarily at a high-level oversight layer.
  • Business engagement in operational governance activities remains inconsistent.
  • Alignment, compliance, and service governance responsibilities are still predominantly IT-driven.

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