Einar & Partners | IT Benchmarks

CMDB Journey

The CMDB a core component of ServiceNow that enables organizations to structure and manage their service data through a centralized model. In this benchmark, we focus on how organizations implement and scale CMDB, with particular emphasis on internal effort, data loading approaches, and the evolution of roles, teams, and governance models over time. The goal is to understand what drives successful CMDB implementations and how different approaches impact delivery, efficiency, and long-term sustainability.

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Main Infrastructure Teams involved in CMDB implementations

Service Owners / Application Managers

(95%)

On-Prem Infrastructure

(90%)

Network Team / Engineers

(90%)

Security Team

(85%)

Storage team (private & public)

(75%)

Other Infrastructure Teams involved in CMDB implementations

How often the teams/stakeholders participate in CMDB implementation projects

Internal effort per infrastructure team

Benchmarked average internal effort by team.

Service Owner(s) / Application Manager(s)

(17.5%)

Network team during implementation

(16.8%)

On-Prem - Windows

(16.5%)

On-Prem - Virtualization team

(15.4%)

On-Prem - Linux team

(14.2%)

Public Cloud team(s)

(12.9%)

Storage team

(12.8%)

Security team

(12%)