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Internal effort per infrastructure team

Benchmarked average internal effort by team.

Key Takeaways

  • Service Owners / Application Managers require the highest internal effort (~175 hours), reflecting their central role in service modeling, validation, and governance alignment.
  • Network (~168 hours) and Windows/Virtualization teams (~150–165 hours) also carry significant workload, highlighting the technical complexity of infrastructure mapping and data validation.
  • Security, storage, and public cloud teams contribute moderate effort (~120–130 hours), indicating important but comparatively narrower involvement in CMDB implementation activities.

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