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Main Infrastructure Teams involved in CMDB implementations

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Main Infrastructure Teams involved in CMDB implementations

Service Owners / Application Managers

(95%)

On-Prem Infrastructure

(90%)

Network Team / Engineers

(90%)

Security Team

(85%)

Storage team (private & public)

(75%)

Key Takeaways

  • Service Owners / Application Managers show the highest participation (~95%), highlighting strong business-service alignment in ServiceNow CMDB initiatives.
  • Network, On-Prem Infrastructure, and Security teams are involved in over 85–90% of projects, confirming that CMDB implementations are heavily infrastructure-driven and cross-functional.
  • Storage teams have slightly lower participation (~75%), suggesting potential gaps in full-stack visibility and end-to-end infrastructure collaboration.

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