Most frequently included data sources
Higher-frequency source categories in CMDB implementations.
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Methodology
The benchmark is based on data collected from 20 organizations implementing ServiceNow CMDB, combining quantitative survey data with expert validation from Einar & Partners' senior ITOM thought leaders.
A two-level analysis approach was applied, integrating data-driven benchmark insights with practical field experience to define best practices across the CMDB journey.
A successful CMDB implementation is defined as delivery within agreed timeline, budget, and estimated internal effort, aligned with stakeholder expectations.
The benchmark was guided by the following research questions:
- RQ1: What factors influence the overall internal effort of infrastructure teams in a CMDB project?
- RQ2: To what extent does having a pre-existing CMDB influence the overall internal effort in a CMDB implementation?
- RQ3: What are the main data loading methodologies, and how do they impact stakeholder effort?
- RQ4: To what extent does CMDB scope (size) impact role development and CMDB team setup over time?