Business value tracking
How OT's business value is measured.
Key Takeaways
- Business value tracking for OT remains relatively immature, with many organizations lacking consistent or structured approaches for measuring OT-related outcomes and impact.
- A notable share of respondents reported either uncertain measurement approaches (14%) or occasional and ad-hoc tracking methods (14%), suggesting that OT value measurement is often inconsistent and not operationalized at scale.
- Very few organizations appear to have systematic business value tracking models in place, indicating that OT initiatives are still more operationally driven than strategically quantified.
- The findings highlight a significant opportunity for organizations to improve OT investment visibility, executive alignment, and transformation planning through more structured business value measurement frameworks.
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