Commercial Service-to-Infrastructure Linkage
How effectively are commercial services linked to applications, tools, and infrastructure?
Key Takeaways
- The overwhelming majority of organizations have commercial services technically mapped to applications, tools, and infrastructure, indicating that most have established a clear technical linkage, even if it falls short of a fully unified, real-time view.
- A smaller group report their commercial services as disconnected from the underlying infrastructure, suggesting that for a limited part of the market, there is a real risk of gaps between what is commercially sold and what is technically delivered.
- Only a small minority have achieved a fully unified service graph, showing that a complete, integrated view linking commercial services end-to-end with infrastructure remains rare and represents the most advanced stage of this maturity spectrum.
- The strong concentration around "technically mapped" suggests most of the market has a solid foundation to build on, with the main opportunity being to evolve from static mapping toward a more dynamic, unified service graph.
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