Accountability for Service / Asset Data
Who is accountable for the accuracy and lifecycle of service and asset data?
Platform admins
(25%)
Service owners
(25%)
Process owners
(18.8%)
Not equipped to reply
(12.5%)
Key Takeaways
- Platform admins and service owners are equally the most common owners of accountability for service and asset data, indicating that responsibility is largely split between those managing the underlying technology and those managing the customer-facing service itself, rather than sitting with a single dedicated role.
- Process owners hold accountability for a smaller but still notable share of organizations, suggesting that in some cases, governance is tied more closely to operational processes than to a specific platform or service role.
- The relatively even split across these three ownership models suggests there is no clear industry standard for where this accountability should sit, which may create ambiguity in organizations undergoing restructuring, M&A, or platform consolidation.
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