CSDM Business Services

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CSDM Business Services

Maturity metrics by CSDM area. Use the tabs below to switch between areas and see the charts for each.

Historic Maturity

50% of enterprises used Business Services historically

Enterprises using CSDM areaEnterprises not using CSDM area

Current Maturity

57% of enterprises use Business Services currently

Enterprises using CSDM areaEnterprises not using CSDM area

Continuous Improvement

37% of enterprises continued iterating Business Services

New Roadmap Areas

20% of enterprises expanded roadmap with Business Services

Key Takeaways

Adoption of Business Services within CSDM increased modestly, from 50% historically to 57% currently.
This indicates gradual progress in aligning IT services with business-level service structures.
However, roadmap expansion and continuous improvement remain limited, suggesting that many organizations are still early in maturing this CSDM layer.

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