Top 5 new roles created
Most frequently established roles across implementations.
Config Manager
(85%)
CI Class Owner
(75%)
CMDB Process Owner
(65%)
Service Delivery / Operational Lead
(0%)
Config Analyst
(0%)
Key Takeaways
- Configuration Manager is the most commonly established role (~85%), highlighting strong emphasis on centralized CMDB governance and accountability in ServiceNow implementations.
- CI Class Owner (~75%) and CMDB Process Owner (~65%) are widely introduced, reflecting a structured approach to data ownership and process oversight aligned with CSDM best practices.
- Analyst and operational roles appear less consistently formalized, suggesting that governance leadership roles are prioritized over expanded operational CMDB staffing models.
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