Other roles created
Additional roles that appear across surveyed implementations.
Application owners
(5%)
Change Manager
(5%)
Software Asset Manager
(5%)
Asset Conditioning Technician
(5%)
Key Takeaways
- Additional specialized roles are introduced infrequently, with most appearing in only a small percentage of projects, indicating limited expansion beyond core CMDB governance roles.
- Roles such as Software Asset Manager, Change Manager, and Application Owners show minimal formal creation, suggesting these responsibilities may remain embedded within existing structures rather than newly defined.
- Discovery/Scanning and asset-related SMEs are rarely formalized, highlighting an opportunity to strengthen technical ownership and data quality accountability within ServiceNow CMDB initiatives.
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